One of Vinted’s biggest perks is that shipping is fully integrated into the platform. This makes transactions between buyers and sellers smoother by eliminating the need to exchange personal details or handle labels manually. But behind this seemingly simple process lie a few key details worth knowing to prevent cancellations and ensure a smooth experience for both parties.
When a user clicks Buy, they select the shipping carrier from the available options. The shipping cost is added to the final purchase price and paid by the buyer.
This means the seller can’t change the carrier after the fact or switch to a different method. The package must be sent exactly as chosen during checkout.
Once the purchase is complete, Vinted provides a prepaid label or shipping code along with clear instructions for dropping off the package.
Depending on the carrier, you may need to print the label or simply show a QR code at the drop-off point. All the details are available in the chat with the buyer and in the email linked to your account.
Orders don’t stay open forever. From the moment of purchase, sellers have five business days to hand the package over to the shipping carrier.
If this deadline passes, the order is automatically cancelled, and the buyer gets their money back. If something comes up, you can request an extension—but only if the buyer agrees.
You can choose which carriers to offer in your account settings. The more options you enable, the easier it is for buyers to find a convenient method and complete their purchase.
However, there are cases where a disabled carrier might still appear as an option. This happens when it’s the only viable choice for a specific destination. In those situations, you can cancel the order without receiving a negative review.
The carrier, package size, and even the label format are locked in at the time of purchase.
If you need to adjust any of these, your only option is to cancel the order and repurchase it. Using a different label or sending the package with another carrier can lead to tracking issues or even automatic order cancellation.
Your responsibility as a seller doesn’t end once the item is in a box. Good packaging is essential to minimise the risk of damage during transit.
Use sturdy materials, fill empty spaces to prevent movement, and make sure the label is clearly visible. For fragile or electronic items, extra protection can make all the difference. It’s also a good idea to take photos of the contents and the sealed package in case of a dispute.
Vinted’s logistics network allows you to ship between mainland Spain, Ibiza, Mallorca, and other European markets like France, Belgium, the Netherlands, Luxembourg, mainland Portugal, and Italy.
Thanks to this integration, sellers can reach a much wider audience without having to arrange international shipping themselves.
Shipments made with Vinted’s integrated labels come with tracking and compensation options in case of loss or damage.
Whether you’re eligible for compensation depends on factors like proper packaging and the limits set by each carrier. That’s why it’s so important to always use the labels generated by Vinted and keep proof of shipping.
In certain categories, like items subject to verification, the package doesn’t go straight to the buyer. Instead, it first stops at a specialised centre where its authenticity or condition is checked.
This extra step is part of the process and requires using Vinted’s integrated shipping methods.
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